Customer Service Workshops

Critical Customer Service

Customers can make or break a business, an office, your job.  The “people” part of customer service is as important as the “technical” part of your job.  Learn to use customer satisfaction tools and techniques to overcome barriers you encounter when dealing with the public and patrons.

Terrific Telephone Skills

The telephone is a vital tool in conducting business. In this workshop, learn basic telephone courtesies, handle problem callers professionally, and avoid words and attitudes that turn off customers.